Privacy & Data Protection Policy.
Momentum Studios Australia Pty Ltd, is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, store, and disclose personal data in line with the laws and regulations outlined in the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). We value your trust and strive to handle your personal information responsibly.
By accessing our services, using our website, or becoming a customer of Momentum Studios Australia, you acknowledge that you have read and understood this privacy policy. Please take the time to review the following information to understand our practices regarding your personal data.
If you have any questions or concerns about our privacy practices or the content of this policy, please contact us using the contact details provided at the end of this document.
Effective Date: 23rd June, 2023.
1. Business Information:
Momentum Studios Australia Pty Ltd (or "Momentum", ‘Momentum Studios’)
Australian Company Number [ACN]: 651 483 359
Address: 17 Bonavita Court, Chirnside Park, VIC 3116, Australia
Contact Email: info@momentumstudios.com.au
Contact Phone Number: 03 1300 820 399
2. Data Collection:
We collect the following types of personal data:
Business Names
Contact person names
Email addresses
Phone numbers
ACNs/ABNs
Billing information
Business billing & registered office address
Guarantor/agreement signee (if applicable) residential address, Date of birth, copy of Government Issued ID (such as Driver's license
3. Purpose of Data Collection:
We collect your personal information directly from you when you:
interact with us over the phone
interact with us in person
interact with us online
participate in surveys or questionnaires
attend a Momentum event
subscribe to our mailing list
apply for a position with us as an employee or contractor
Make a project inquiry through our contact page
Interact through our live chat plugin.
We collect personal data for the following purposes:
Preparation of legal documents enabling the production agreement to be executed
Verification of identification
Enabling automatic direct debit payments in line with membership agreement for billing of the service/s
Processing membership applications
Communicating with customers about studio-related updates and offers
Fulfilling contractual obligations
4. Data Usage:
We use the collected personal data for the following purposes:
Managing your project & production inquiries
Processing payments
Providing customer support
Sending marketing communications
Improving our services
5. Data Storage and Security:
We implement the following data storage measures:
When records are no longer required to be held under law, all digital records are permanently destroyed, including in any backup system or offsite storage.
We use third-party services (such as Squarespace Inc, Block Inc., & Commonwealth Bank Australia Ltd) to process enquiries, provide services, and process payments.
All credit/debit card information is stored securely on our third-party service providers' servers. No debit/credit card details are stored on Momentum Studios Australia systems or servers.
All of our third-party service providers have privacy and data protection policies you can find on their respective websites.
6. Data Sharing:
We only share essential information and data required to process payments or provide our services with our third-party providers. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Transfer of personal information overseas Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the United States and Ireland.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
7. Data Retention:
We will not keep your personal information for longer than we need to. In most cases, we will only retain your personal information for the duration of your relationship with us, unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations.
8. User Rights:
You have the right to access and update your Personal Information held by Momentum Studios Australia Pty Ltd. To request access to or correction of your Personal Information, please contact us in writing using the contact details provided in this privacy policy. We may require identification from you before releasing the requested information. Please note that we may not be able to provide access to or make changes to your Personal Information if it would violate the privacy rights of others or if we are legally obligated to retain the information.
9. Cookies and Tracking Technologies:
The Momentum Studios Australia website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Momentum website. We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected. By using our website without taking the above steps, you consent to the use of cookies.
Our website uses Squarespace Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Our third-party service providers (such as financial institutions and scheduling platforms) may also use cookies.
10. Legal Compliance:
Momentum Studios complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and other relevant privacy laws.
11. Policy Updates:
We reserve the right to update this privacy policy from time to time to reflect changes in our information practices. We will post the updated privacy policy on our website, and, for active customers, we may also notify you via email. Please review this privacy policy periodically for any updates.
If you have any questions, concerns, or requests regarding our privacy practices or this privacy policy, please contact us using the contact information provided below.
Contact Information:
Momentum Studios Australia Pty Ltd
17 Bonavita Court, Chirnside Park, VIC 3116, Australia
Email: info@momentumstudios.com.au
Phone: 1300 820 399 Ext. 2